Comcast Xfinity Outage in Philadelphia, Pennsylvania (2024)

Comcast Xfinity Outage in Philadelphia, Pennsylvania (1)

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The latest reports from users having issues in Philadelphia come from postal codes 19107, 19143, 19103, 19130, 19147, 19124, 19102 and 19121.

Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.

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Problems in the last 24 hours in Philadelphia, Pennsylvania

The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Philadelphia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Comcast Xfinity Outage in Philadelphia, Pennsylvania (9)

At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!

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Most Reported Problems

The following are the most recent problems reported by Comcast Xfinity users through our website.

  1. Comcast Xfinity Outage in Philadelphia, Pennsylvania (10)

    Internet (60%)

  2. Comcast Xfinity Outage in Philadelphia, Pennsylvania (11)

    Wi-fi (12%)

  3. Comcast Xfinity Outage in Philadelphia, Pennsylvania (12)

    TV (12%)

  4. Comcast Xfinity Outage in Philadelphia, Pennsylvania (13)

    Total Blackout (8%)

  5. Comcast Xfinity Outage in Philadelphia, Pennsylvania (14)

    E-mail (7%)

  6. Comcast Xfinity Outage in Philadelphia, Pennsylvania (15)

    Phone (2%)

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Live Outage Map Near Philadelphia, Pennsylvania

The most recent Comcast Xfinity outage reports came from the following cities:Philadelphia, Bellmawr, Westville, Collingswood, Havertown, Plymouth Meeting, Runnemede, Cinnaminson, Moorestown, Clementon, Morton, Haddon Heights, Cherry Hill, Camden and Norristown.

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CityProblem TypeReport Time
Comcast Xfinity Outage in Philadelphia, Pennsylvania (16)PhiladelphiaInternet
Comcast Xfinity Outage in Philadelphia, Pennsylvania (17)PhiladelphiaInternet
Comcast Xfinity Outage in Philadelphia, Pennsylvania (18)PhiladelphiaInternet
Comcast Xfinity Outage in Philadelphia, Pennsylvania (19)PhiladelphiaWi-fi
Comcast Xfinity Outage in Philadelphia, Pennsylvania (20)PhiladelphiaE-mail
Comcast Xfinity Outage in Philadelphia, Pennsylvania (21)PhiladelphiaWi-fi

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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

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Comcast Xfinity Issues Reports Near Philadelphia, Pennsylvania

Latest outage, problems and issue reports in Philadelphia and nearby locations:

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (22)Mike Butz (@MAButz) reported fromWestville, New Jersey

    @JohnKruk Do you have Xfinity with the voice remote down in Fla. If so just say Prime Video while hitting the microphone button and you should be good to go

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (23)Justin💥 (@ItsJustin215) reported fromPhiladelphia, Pennsylvania

    @VerizonSupport why would you have a blackout on networks airing the debate in the Philadelphia area? I'm gonna have switch back to @Xfinity

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (24)Joey fisher (@joeyfishernj) reported fromWoodbury, New Jersey

    @XfinitySupport @Xfinity Your company is the worst. You do nothing for long time customers but Jack up our bills. When we call to complain, it’s the same incompetent reps let me see what’s available. Instead of let me just apply the discount back Hey @Verizon want a customer?

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (25)The Gritty Guy (@TheGrittyGuy) reported fromPhiladelphia, Pennsylvania

    Just heard Xfinity isn’t playing the game on their big outdoor screen so you can’t watch unless you pay to get in. What an ******* move.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (26)Phanatic215 (@TheePhanatic215) reported fromPhiladelphia, Pennsylvania

    @MikeONeill77 @AnthonyScottJr7 Getting out of there is the problem. Cottman and Frankford, you can park on the side streets and take the back streets home. Xfinity's exit is Broad St or 95, and it's all jammed up

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (27)Anthony Coombes (@acoombes1) reported fromMorton, Pennsylvania

    So tired of getting mailings from @Xfinity ..: haven’t had them in years and never going back!

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (28)🏳️‍🌈Melissa 🐍 (@lissa612) reported fromBensalem, Pennsylvania

    Hey @Xfinity - Is there a reason all my TV channels say that a subscription is needed? Checked mentions and saw a bunch of internet issues (mine’s fine) but nothing for cable. System refresh is taking forever.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (29)Joey fisher (@joeyfishernj) reported fromWoodbury, New Jersey

    @Xfinity absolutely terrible. Long time customer and you jacked my bill up 15 a month in today’s environment. Then a rep offers me internet essentials. Finally a credit for 25 . How about giving my discount back? Honestly the tv shows are getting worse and the bill is up.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (30)Justin💥 (@ItsJustin215) reported fromPhiladelphia, Pennsylvania

    @VerizonSupport why would you have a blackout on networks airing the debate in the Philadelphia area? I'm gonna have to switch back to @Xfinity

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (31)Philadelphia Freedom (@tammy2364) reported fromPhiladelphia, Pennsylvania

    On hold with @Xfinity service for almost 2 hours, typed with 5 different agents and still don't have an appointment to repair the service I pay a lot of money and receive the worst service. Is it time to switch to @fios

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (32)Registered Licktrician 🦅 (@Nae_Buckz) reported fromChester, Pennsylvania

    - should’ve took my *** down to xfinity

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (33)The Gritty Guy (@TheGrittyGuy) reported fromPhiladelphia, Pennsylvania

    I thought this game was being played at the Wells Fargo Center not Madison Square Garden. Sure as **** sounds like a home game for the Rangers. Competent ownership would be appalled. I’m sure Comcast is just happy to see dollars.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (34)Jordan A. Winkler (@jordanawinkler) reported fromPhiladelphia, Pennsylvania

    Just did a network diagnostic test because the tv keeps buffering and other devices are slow and/or lagging. But according to @Xfinity, I am running at 116% of my gigabit plan. Awesome.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (35)Andy Thom (@andythom1122) reported fromPhiladelphia, Pennsylvania

    @verizonfios can you hurry up and add fios to my building @comcast sucks! #verizonfios #please

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (36)Joey fisher (@joeyfishernj) reported fromWoodbury, New Jersey

    @VerizonSupport Thanks. Apt next week. Praying service is good or my wife will kill me for switching. But I’m on board and giving Verizon a shot and getting rid of Xfinity.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (37)🗣 TASHA (@tishtosh_) reported fromPhiladelphia, Pennsylvania

    the line to get into xfinity live is stupid rn omg

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (38)Millard Fillmore (@MillardFillmor1) reported fromPhiladelphia, Pennsylvania

    @MentionPod @Politidope, hey @RoobNBCS just noted on Comcast NBC Sports Philly post-game show that Slay since earlier in the season, has been one of the worst ranked CBs in the league. Roob noted that something is going on with Slay. I think he is too worried about his name.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (39)BIG H. (@Hydiahh__) reported fromPhiladelphia, Pennsylvania

    i’m bout to call xfinity and grind them ******** up

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (40)Wes Matthews (@WesleyWMatthew1) reported fromSpringfield, Pennsylvania

    @Xfinity So, you block my Verizon IP address and I can’t get my mail. To fix that, you remotely dump all the memory of my Comcast modem? Then, hang up on me? 8 hours on the phone so far. Zero results. Now worse. Zero Wi-Fi.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (41)Donald Sico (@DonaldSico) reported fromRiverton, New Jersey

    I guess @Xfinity has figured out that they can have the worst, least helpful customer service on the planet and still make billions a year.

Comcast Xfinity Issues Reports

Latest outage, problems and issue reports in social media:

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (42)Jamie Bailey (@jaymerstoo) reported

    Hey @Xfinity a six hour “planned” outage without ANY prior notice is completely unacceptable for a service I pay $260/mo for!

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (43)CJ Perez (@CeeejPerez) reported fromVacaville, California

    XFINITY IS GARBAGE.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (44)Spince (@Spince_) reported

    Comcast at it with their nightly 3 am resets....feels bad dude.Booting up the stream again ASAP

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (45)🌿ユウカ🌘 /ᐠ。ꞈ。ᐟ\・゚✧ (@dissonanthearts) reported

    So for some reason, xfinity still has my ip blocked? Because I cannot load the customer portal, it times out. But if I hop on a VPN, it loads just fine 🙃

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (46)Brian Roller (@BrianRoller_00) reported

    Comcast might be the worst

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (47)🇭🇰 Kunal Shah 🇺🇸🇬🇧 (@realKunalAShah) reported

    @pradeeepk Yes- that’s because of existing sharp increases in their agreements with distributors for per user fees- which I don’t think Is sustainable I think the current deals for retransmission with Comcast were done without the sharp hikesProblem now is

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (48)yera patino (@yeraaa92) reported

    @Xfinity cable + internet service keeps going down!!! 🤬😡 so infuriating!

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (49)HK “HK Perrin” Perrin (@hkperrin) reported

    “According to Comcast, 95 percent of its customers don’t get close to using that much data per month”So you’re totally fine with ******* over every twentieth customer? No wonder everyone hates you.

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (50)Ryan Franzwa (BL|Visitor) #BLM (@VisitorSSB) reported

    Man **** Comcast internet maintenance my shits been down for like an hour :/

  • Comcast Xfinity Outage in Philadelphia, Pennsylvania (51)ilyweem💕🙄 (@weemintern) reported

    @Xfinity **** wrong with my wifi. it stay acting up tighten up *****

Comcast Xfinity Outage in Philadelphia, Pennsylvania (2024)

FAQs

How do I find out if Xfinity is down in my area? ›

You can check for outages using the Xfinity app on your mobile phone. Simply open the Xfinity app and outage information appears.

Why is my Xfinity suddenly not working? ›

Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.

Why is Xfinity not in my area? ›

We may not be able to provide service to you if: You live outside of our service area. Your address is more than 300 feet from our physical network. We haven't extended our service line to your address.

Will Comcast work during power outage? ›

Comcast services require commercial power to operate. During a Public Safety Power Shutoff event, Comcast services including internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

How do I know if my network is down in my area? ›

Check your internet providers' social media accounts, as sometimes companies will use these platforms to post information about outages and planned works. Still nothing? Also check its website or app (you may have to log in to your account first, so keep your details handy).

What do you do when Xfinity WiFi goes down? ›

You can troubleshoot connectivity issues using the Xfinity app. Select WiFi and click the Troubleshoot option. If our system detects a problem we can't fix online and a visit is required, you have the option to schedule a technician visit.

Why does Xfinity have so many outages? ›

Xfinity outages can be caused by bad weather, power outages, cut fiber lines in the wider network, and much more. Multiple short but frequent outages, however, are likely caused by one of two things: Network upgrades in your neighborhood or faulty equipment or wiring at your home.

How do I speak directly to a Comcast agent? ›

How To Contact Xfinity
  1. Comcast Cable, One Comcast Center. 1701 John F. Kennedy Blvd. Philadelphia, PA 19103.
  2. 1-800-xfinity (1-800-934-6489)

Are Xfinity and Comcast the same? ›

At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

Why is Xfinity showing no signal? ›

Troubleshooting steps

Make sure all power cables are plugged into working power outlets for the TV and for your X1 TV Box. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the X1 TV Box to the TV, confirm that it's plugged into the proper locations.

What towers do Xfinity run off of? ›

Xfinity Mobile uses Verizon's network, the nation's second-largest wireless carrier. Their 4G LTE Network covers 99 percent of the U.S. population, making it the best of the big three in terms of coverage. In 2019, Verizon was the first carrier to launch a 5G network in the US.

Can you unplug an Xfinity box and plug it back in? ›

Restart using the power cord

Unplug the TV Box for 10 seconds. Plug the TV Box back in.

Does Xfinity have to come to your house for internet? ›

We do offer the option to install your own Xfinity services whenever possible, but there are times when a professional installation is required.

Can Xfinity work without cable? ›

Yes. You can use the Xfinity Stream app on compatible smart TVs or Roku devices to enjoy Xfinity Instant TV. We are working hard to bring the Xfinity Stream app to additional smart TVs and streaming devices through our Xfinity TV Partner program, so check back periodically for updates.

How do I check my Xfinity Internet signal? ›

How to perform a whole home network test
  • Sign in to the Xfinity app with your Xfinity ID and password.
  • Select WiFi from the bottom of the app.
  • Select Troubleshoot.
  • Tap Test your whole home network.
  • From here, the app tests both the speed to your gateway and to the devices you're using to access Xfinity Internet.

How do I get my Xfinity service back on? ›

Depending on the circumstances, your service could be interrupted or disconnected due to late payment or missing payments. If this happens, you will need to make a payment to re-activate your services. This payment may include late fees and a reactivation charge, and it will take 48–72 hours to restore your services.

How do I check my Xfinity WiFi settings? ›

Xfinity app
  1. Log in to the Xfinity app (download on the App Store or Google Play). ...
  2. Select the WiFi tab.
  3. Select WiFi details.
  4. On the pop-up, select Edit WiFi settings at the bottom.
  5. On this screen, you can view or change your WiFi name or WiFi password.
  6. Click Save after making any changes.

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